Guest Relationship & Reservation Management

Guest Relationship

Record all the personal details & preferences of your guests like contact details, marital status, birthdays and personal favorites. Also record the guest's preferences related to rooms, amenities, etc. Handle personal details of your guests without worrying about any data loss/theft with privilege access feature. Manage your guest database with generic details so as to keep all the details handy during any event organized by the property or during the guest check in process.

In hotel business, nothing is more important than handling reservation and booking of rooms. Handle these tasks effortlessly with robust features specially designed for reservation and booking operation which helps with listings, editing, and printing the concerned entries.

Strengthen your relations with your guests by sending birthday, anniversary wishes via email facility provided in the software. You can let your guests know about any event being organized during festive seasons and invite them.

Features

  • Single Reservation and Group Handling
  • Room Inventory View provides 7 days rooms position with room type summary
  • Option to cancel or No Show Any Reservation Or Group Booking
  • Group Check In & Check Out
  • Applying group Rate, Group Discount & Group Settlement
  • Group Folio option and Email group Folio
  • Ready guest Database with General Guest Details
  • Recording of Personal Details & Preference of Guest
  • Email Option to Send Guest Wishes On Different Occasions

Benefits that can simplify hotel operations

  • IHMS report engine allows users to extract and present data in an easy-to-read manner for decision makers.
  • Efficient automation and management of all operations results in 20% higher profit
  • Improved productivity and performance across departments and services
  • Increased operational efficiency
  • Enhanced financial planning and operational efficiencyx
  • Improved transparency and accountability within property
  • Enhanced decision making capabilities
  • Reduced operational costs and personalized guest services
  • Cost center wise Profit and Loss report helps the hotel improve profitability
  • Enhanced Housekeeping and Concierge Management

Our Clients

  • bluestar
  • habitare
  • indian-Army
  • Jaguar
  • karina-hotel
  • kisan-minral
  • L&T
  • amp
  • HDFC Bank
  • DUNLOP
  • NHPC
  • Altratech Aditya Birla
  • NPEX
  • RELIANCE
  • Redio Mirchi 98.3
  • Taj Group
  • acro Paints
IHMS Guest Information
IHMS Guest Preference
IHMS Guest Documents
IHMS Guest Relationship
1st Floor, 71/7 A-22, Rama Road Industrial Area, Kirti Nagar, New Delhi - 110 015
A D Plaza 2nd floor, Alinagar Nr. Bypass More, Anishabad, Patna, Bihar - 800002